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Support

Go-live is the start of the relationship

Tell us what's happening and we'll come back to you. A person answers every ticket.

Response times

How fast we reply

CriticalWithin 2 business hours
Production is stopped. Nobody can invoice, post or ship.
Production stopped? Call +20 103 695 8616 after you submit.
HighSame business day
A core process is broken but a workaround exists.
NormalWithin 1 business day
Something is wrong or unclear, but work continues.
RequestWithin 2 business days
A change, a report, a new user, a question.

Support hours: Sunday–Thursday, 9:00–18:00 Cairo time. How long a fix takes depends on what we find. We'll tell you what we know, and what we don't know yet.

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